We are committed to providing prompt and efficient support to our users. Should you have any inquiries regarding your account, game access, or our services, please reach out to our administrative team. To ensure your request is prioritized, please utilize our dedicated support email.
Email: gravity@torquetowergame.com
Phone: +1 450-621-9891
Company Name: Infinite Ether Interactive Inc.
Office Address: 355 Av. de la Pommeraie, Terrebonne, QC J6Y 1V6, Canada
Operational Support Hours
Our dedicated support team manages inquiries on a rolling basis. While we strive to provide immediate assistance, please be advised that our standard response time is within 24 hours.
We encourage you to provide as much detail as possible in your initial message, including your purchase reference number, to expedite the resolution of your inquiry. If you do not receive a response within this timeframe, please check your spam folder or reach out again to ensure your request has been successfully received.
Important Notice Regarding Digital Content
To maintain the integrity of our digital distribution model and in accordance with applicable consumer protection regulations regarding the delivery of digital content, please note the following condition of service:
By accessing or downloading digital content from torquetowergame, you acknowledge that the digital product is deemed delivered immediately upon completion of the transaction. By choosing to proceed with your purchase, you expressly consent to the immediate performance of the service and hereby acknowledge that you waive your statutory right to a 14-day “cooling-off” period or the right to withdraw from the purchase once the digital delivery has been initiated.
This provision is a fundamental requirement for the use of our services and is final. We appreciate your cooperation and your commitment to a secure and professional gaming experience.
